Help

Contact

To contact Jackabella, you can email her at jackabella@live.com or simply fill out the form on our Contact Page. Include your contact details and she will reply as soon as possible.

Orders

Order Online
 You can order physical CDs or MP3 downloads through our website.  See below for payment and shipping options. All prices are listed in Australian Dollars.

Payment Options

PayPal / Credit Card
Credit Card payments are securely processed by PayPal. You can pay with VISA, Mastercard, American Express or with your PayPal balance. You do not need a PayPal account to pay via Credit Card.

Bank Transfer
When you checkout you can choose to pay via Bank Transfer (also known as Direct Deposit). Our bank details will be supplied to you in your confirmation email. Use your Order Number or Last Name as the reference. You can transfer the money via online banking or deposit across the counter at your local bank. Please allow 2-3 days for the funds to clear.

Shipping

How is my order shipped?
Orders will be well packed then shipped with Australia Post. We currently only ship to addresses within Australia.

How much is shipping?
1 CD – $3.50, 2-4 CDs – $4.50, 5-10 CDs – $8.50, 11-20 CDs – $10.50, 21-50 CDs -$20.50 You can view the calculated shipping for your order in your Cart before you Checkout.

How soon will my order be shipped?
Most orders are dispatched within 48 hours of receiving your payment.  You will receive an email to confirm your order has been shipped. If you choose to pay via Bank Transfer please allow 2-3 days for the funds to clear before dispatch.

How long will it take to receive my order?
Orders are shipped with Australia Post and take approximately 4-6 business days to deliver depending on your location. If you have not received your CD within 10 business days please contact us.

MP3 Downloads

What format are the MP3s?
The files are saved as high quality MP3 audio files. The MP3 files are saved in a .zip archive for ease of download. They are DRM-free.

Will the MP3s play on my device?
Yes – the MP3 audio files are compatible with all modern music players, computers and phones.

Downloading the MP3s
You can download your MP3s immediately after your payment has been received. You will receive an email containing your unique download link. The download link expires after 30 days. We appreciate your support in buying this album – please do not share the link with anyone else.